Shipping & Customs
Shipping conditions:
Delivery costs are calculated and displayed at checkout.
Delivery times:
Unless otherwise stated in the respective offer, shipping will take place within 1-2 days after conclusion of the contract (in the case of agreed prepayment, after receipt of payment).
Please note that there is no shipping on weekends and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one combined shipment unless we have made other arrangements with you. In this case, the delivery time will be determined by the item with the longest delivery time in your order.
For questions regarding shipping, the easiest way to reach us is by email at: info@qookie-baby.com
Domestic deliveries (Germany):
- Order value less than €99: €3.90
- Order value over €99: free shipping
Deliveries to Austria and France:
- Order value less than €99: €7.90
- Order value €99 - €199: €3.90
- Order value over €199: free shipping
Delivery to other EU countries:
- Order value less than €99: €14.90
- Order value €99 - €199: €7.90
- Order value over €199: free shipping
Deliveries to Switzerland:
- Shopping cart value less than 99 CHF: 7.90 CHF
- 99CHF - 199CHF Shopping cart value: 3.90CHF
- Shopping cart value over CHF 199: free shipping
Customs fees for orders to Switzerland
Switzerland is not part of the European Economic Area. Therefore, if you import a product from the EU or another non-EU country into Switzerland, duties and taxes will generally apply. This is always import VAT, and for some products, customs duties may also apply.
Here you can find an informational video from the Swiss Post on this topic:
https://www.post.ch/de/empfangen/importverzollung
If you want to delve deeper into the topic, we recommend you check out the BAZG website. There you will find a detailed explanation of how the import process works.
Should you plan to purchase further products from Germany in the future and prefer not to handle the transaction externally, there are specialized companies that do exactly that. Many of our customers use the following provider or have the goods delivered to friends near the German border.