Right of withdrawal

Cancellation policy & Cancellation form


Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:


A. Cancellation Policy

Right of withdrawal (B2C)
You have the right to withdraw from any purchase contracts concluded with us within 30 days without giving any reason. The cancellation period is 30 days from the day on which you or a third party named by you took possession of the last item.
To exercise your right of withdrawal, you must inform us (Qookie GmbH, Casteller Str. 104, 65719 Hofheim am Taunus, Germany, email: info@qookie-baby.comYou must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory.
To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back and inspected them.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

General information
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.


B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.
To
Qookie GmbH
Casteller Str.104
65719 Hofheim am Taunus
Germany
E-mail: info@qookie-baby.com
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
_______________________________________________________
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Ordered on (*) ____________/received on (*) __________________
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Name of consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for notifications on paper)
_________________________
Date
(*) Delete as appropriate