It goes without saying for us that a product should be of high quality and not break under stress. When you buy a Qookie product, you receive a 2-year guarantee from us. We rely on long-lasting products.

If something should break, we have our own repair service with which we can repair almost any product. Sustainability and longevity are not just empty phrases for us, but rather a priority.

Our products are shipped with DPD.
Unfortunately, shipping to a packing station is not possible.

We usually ship within one working day.

In the event of a return, you will receive a return label from us free of charge. Please contact us by email:
info@qookie-baby.com

ATTENTION: There is no free return shipping for rented products.

If you have any questions, then take a look at our frequently asked questions: FAQ

You can also contact us by email and we will help as quickly as we can.

The fastest way for us to answer your questions is on WhatsApp. Just write us a message: 06107-9360-790